Privacy Policy
Last Updated: October 24, 2025
This Privacy Policy (“Privacy Policy”) describes how Viscera Health, Inc. (“Viscera Health”), collectively referred to as “we,” “our,” and “us” in this Privacy Policy, collects and uses personal information from and about you when you use the Viscera Health website https://www.viscerahealth.com and potentially a(n) mobile application(s) (collectively, the “Website”), and/or when you communicate with Viscera Health by e-mail, text message, telephone conversation, chat, or other means of communication electronically or by voice or video. Viscera Health understands that privacy of information is of great importance to our Visitors.
1. Introduction
This Privacy Policy describes how Viscera Health, Inc. (“Viscera Health”) collects and uses personal information from and about you (or, if applicable, your minor child or other person on whose behalf you have legal authority to act, collectively “you”) when you use the Viscera Health website https://www.viscerahealth.com and/or mobile application(s) (collectively, the “Website”), and/or when you communicate with Viscera Health by e-mail, text message, telephone conversation, chat, or other means.
2. This Privacy Policy Applies to the Following Types of Information:
We may collect the following types of information, including without limitation:
- Personally Identifiable Information (PII) such as name, address, email, phone numbers, date of birth, financial payment data (credit/debit), images or videos (including voice recordings), sex/gender, Social Security Number, health or insurance data, and other similar personal data.
- User-Submitted Information such as posts, form data, or other content shared via the Website.
- Technical and Usage Information including device identifiers, connection information, logs, referring pages, geolocation data, cookies, clickstream data, and user behavior analytics.
- Third-Party Data received from partners or vendors, as necessary for service provisioning.
3. Personal Information
We collect PII and usage data when you register, interact with the Website or Services, or communicate with us. Certain features (e.g., messaging, notifications, location services) may require sharing this information with Viscera Health or third parties. Location tracking can be disabled by users, but may impact Service functionality.
4. Health Information
“Health Information” includes Protected Health Information (PHI) governed under HIPAA, which Viscera Health may access or store as a business associate of the company. This includes personal health records, clinical data, and insurance/payment information.
You are responsible for safeguarding access to your account. Do not share Health Information about others without legal authority. Health Information disclosed within the platform or with your authorized providers is subject to this Privacy Policy and the company’s Notice of Privacy Practices.
5. Special Considerations for Use or Disclosure of PHI Related to Reproductive Health
Viscera Health will require a signed attestation when PHI is requested for oversight, legal, or investigatory reasons, certifying that it is not being sought for prohibited purposes related to lawful reproductive healthcare activities. This policy complies with federal and applicable state law protections.
6. Agreement to this Privacy Policy
By using the Website or Services, you accept the terms outlined in this Privacy Policy and consent to the collection, processing, and disclosure of your information as described.
7. Modifications to this Privacy Policy
Viscera Health may revise this Privacy Policy. Updates will be posted on the Website, and continued use constitutes acceptance of those changes.
8. Collection, Use, and Disclosure of Your Information
Information may be automatically collected through cookies, IP tracking, and analytics. This includes device type, browser, OS, geographic location, page interactions, session duration, and navigation patterns.
We use this data to enhance our Services, monitor platform usage, and improve system performance. De-identified or aggregated data may be used for analytics and service improvement.
Information may be disclosed to:
- Service providers (e.g., cloud platforms)
- Legal or compliance professionals
- Law enforcement or regulatory bodies
- Parties involved in a merger, acquisition, or corporate restructuring
- As required by law
9. Communications with You
By providing contact information, you consent to receive emails, SMS, push notifications, or other communication methods. These may include unencrypted formats. You may opt-out through your profile settings or by notifying your provider. Standard message/data rates may apply.
10. Communication with Healthcare Providers
Healthcare professionals affiliated or associated with the company may use “Mobile Features” to communicate with you. These communications may include PHI and, while secure channels are used, you accept the risk of possible interception.
11. Communication with Other Providers
With your consent, we may securely share your PHI with other providers (e.g., your PCP or specialists) using encrypted fax or secure electronic means.
12. Digital Signatures & Imaging
We use tools like DocuSign to capture digital consent, and digital imaging tools for treatment-related content. These tools follow industry-standard encryption and data privacy practices.
13. Marketing
We use a secure marketing platform to manage campaigns, with limited data (e.g., name, address, email) used only as necessary. No data is ever sold. All marketing platforms comply with applicable data protection standards.
14. Cookies & Web Beacons
Cookies and web beacons help personalize your experience and track site usage. You can modify cookie preferences through your browser or settings page. Cookies do not contain identifiable personal data.
15. Your Choices Regarding Your Information
- Amendments: You may request corrections to your information by submitting a written request.
- Withdraw Consent: You may withdraw consent for data processing, though doing so may limit access to Services.
16. Third-Party Sites & Social Media
The Website may link to third-party platforms. These are not controlled by Viscera Health and are governed by their own privacy policies. Use them at your own discretion.
17. Service Providers
We work with vendors who adhere to strict data privacy obligations and are only allowed to use your data as directed by us.
18. Health Information Exchanges
We may participate in health information exchanges (HIEs) to share your PHI with other authorized providers for treatment purposes, subject to applicable consent and notice.
19. Other Transfers
In the event of a corporate change (e.g., merger or acquisition), your data may be transferred to a successor entity. You will be notified if material changes in data handling practices occur.
21. Compliance with Laws & Law Enforcement
We may disclose data when legally required or when necessary to protect rights, safety, or to investigate legal or ethical violations.
22. Security
We implement reasonable physical, technical, and administrative safeguards. However, no online platform can guarantee absolute security. Transmission is at your own risk.
23. Children’s Privacy
Our Services are intended for individuals 13 years of age or older. We do not knowingly collect data from children under 13.
24. Processing in the United States
All data is processed and stored in the United States. If you access our Services from another country, you acknowledge and agree to this cross-border data transfer.
25. Online Tracking
We respect Do Not Track (DNT) settings where supported but note that some features require cookies.
26. International Users
Viscera Health is a U.S.-based company with offices in Canada. By using the Website or Services, international users consent to the transfer and processing of their data in the U.S., which may not provide the same level of protection as their home country.
27. How to Contact Us
Questions or comments regarding this Privacy Policy should be directed to:
Viscera Health, Inc.
James D. Grisham
Chief Information Security & Data Privacy Officer
Email: security@viscerahealth.com
Phone: (510) 214-2673
Mailing Address:
Viscera Health, Inc.
8 The Grn, #21111, Dover, DE 19901
Attention: Privacy Officer
Effective Date: October 24, 2025
Approved by: James D. Grisham, Chief Information Security & Data Privacy Officer
